Access and Facilities

  • Is QV Melbourne wheelchair accessible?

Yes. The precinct can be accessed by wheelchair via the car park or from Lonsdale, Little Lonsdale, Swanston and Russell streets. Lifts are located within the multi-deck car park which access each level of the precinct. Accessible amenities are located in the Urban Market next to the lifts and opposite Bread Top. 

  • Are wheelchairs available to hire at QV Melbourne?

Currently wheelchairs are not available for hire.

  • Where are the toilets located at QV Melbourne?

Toilets are located in the Urban Market on Level 1, next to the lifts and escalators, opposite Bread Top. You can view a centre map here

  • Does QV Melbourne have a Parent’s Room?

Yes. The Parent’s Room is located opposite Bread Top, next to the lifts and escalators in the Urban Market on Level 1. The Parent’s Room is equipped with a microwave, changing tables, a private feeding room and toilets, including a children’s toilet. 

  • Is there a concierge or information desk at QV Melbourne?

Yes. You can find the Concierge Desk in the Urban Market on Level 1, opposite Mrs Fields, facing Milky Joes. The Concierge Desk is staffed daily from 10am – 5pm.

  • Where would I enquire about lost and found items at QV Melbourne?

Please enquire with the security team on Level 3 or call 03 9207 9299.

  • Is there a community noticeboard in the precinct?

No, QV Melbourne doesn’t have a community noticeboard.

 

  • Is there security at QV Melbourne?

Yes, there is 24-hour security on-site. You can get in touch with the security team on 03 9207 9299.

 

Getting Here

  • Where is QV Melbourne?

QV Melbourne is located on the block intersected by Swanston, Lonsdale, Little Lonsdale and Russell streets. QV comprises a series of laneways including Albert Coates Lane, Artemis Lane, Red Cape Lane and Jane Bell Lane. You can find QV’s location listed on Google Maps

  • Is QV Melbourne walking distance from the train or bus stop?

Yes! QV Melbourne is just a two-minute walk from Melbourne Central Train Station which services all lines. A number of bus routes also stop at the corner of Swanston and Lonsdale Street (stop number 19545) which is located directly outside of QV Melbourne. Visit the PTV website for more information.

  • How do I get to QV Melbourne by car?

The QV Melbourne car park is accessible from Lonsdale Street, Little Lonsdale Street and Russell Street. The secure car park is open 24 hours, 7 days a week. Read more about our parking on our Getting Here page

  • Where can I catch a taxi or rideshare at QV Melbourne?

A taxi or rideshare can be ordered to pick you up from one of the street car parks on Swanston Street, Lonsdale Street, Little Lonsdale Street or Russell Street.

 

Parking

  • Is free parking available?

Parking is free for 1 hour at QV Melbourne when you spend $30 or more at Woolworths, Big W or Harvey Norman or Domayne. Alternatively, you can spend $60 at those stores and receive 2 hours free parking. Read more about our parking prices and specials here

  • Where are the disabled car parking spaces located at QV Melbourne?

There are disabled car parking spaces located near the precinct entrances on each level of the QV Melbourne car park.

  • Is there pram parking at QV?

Yes, there are designated pram car parking spaces located on B1 of the QV Melbourne car park.

  • Is staff car parking available?

Car parking at QV Melbourne is reserved for customers only.

  • Is long term car parking available at QV Melbourne?

Additional fees will apply for long term parking. Read about our parking rates and special offers here.

  • Is short term parking available at QV Melbourne?

There are many affordable short-term parking offers available to QV customers. View our parking prices and special offers here

  • Are there charging stations available for electric cars?

No, this is not currently available at QV Melbourne.

 

Customer Services

  • Does QV Melbourne have free WIFI?

Yes, free WIFI is available at QV.

  • Is there a playground for children at QV Melbourne?

No, there is no playground at QV Melbourne.

  • Are there COVID-19 restrictions at QV Melbourne?

The health and wellbeing of our community is our priority. Please follow guidelines and instructions, including maximum occupancy numbers of each individual store at QV Melbourne. Please use the QR code to sign-in when entering the precinct and when visiting individual stores. If you have any cold and flu like symptoms, please do you part in helping to stop the spread and do not visit QV. Read our current COVID-19 update here

  • Do I have to wear a facemask at QV?

When facemasks are being enforced as part of Victorian Government COVID-19 restrictions, facemasks must be worn throughout the QV precinct, including in the outdoor laneways. The health and wellbeing of our community is our priority. Please follow Government guidelines when visiting the precinct.

  • Is QV Melbourne a smoke-free zone?

Yes. Smoking is not permitted at QV Melbourne. 

  • Is click and collect available at Woolworths and Big W?

Yes. If you order online from Woolworths or Big W, you can choose to pick up from the QV store. There are click and collect parking bays on car park level B2. 

  • Is QV Melbourne COVID-19 safe?

QV Melbourne continues to monitor COVID-19 and follow the advice from the Government and Health Departments. The health and wellbeing of our community is our priority, and we will continue to create a safe and welcoming experience for customers. We continue to undertake rigorous health and hygiene practices which you can read more about here. If you have cold and flu like symptoms, we ask that you do not enter QV Melbourne.

  • Is there hand sanitiser available?

There are hand sanitiser stations located in the Urban Market on Level 1 and by the escalators. Individual stores also have hand sanitiser available.

  • Are there phone charging stations available?

There are phone charging stations located in the Urban Market on Level 1 at QV Melbourne.

  • Are public telephones available at QV Melbourne?

No, there are no public telephones available inside the precinct.

 

Trading Hours

  • What are the opening hours at QV Melbourne?

The centre is open Monday-Thursday 10am-7pm, Friday 10am-9pm, Saturday 10am-6pm and Sunday 10am-5pm. QV is open on public holidays from 10am-5pm. Some stores trade different hours – we recommend you check with your favourite stores directly

  • What are the Christmas trading hours?

Opening hours may be extended during the Christmas period and will be advertised on the QV website during this time.

  • What time is Woolworths at QV Melbourne open?

Woolworths is open 7 days at QV from 7am - 11pm. Hours may vary on certain days, such as Anzac Day.

  • Are stores open on Sundays?

QV is open 10am - 5pm on Sundays. Hours may vary for some specialty stores – Please check trading times directly with your favourite stores

 

Special Offers

  • Are gift cards for QV Melbourne available to buy?

Yes. You can purchase QV gift cards on the QV website. QV Melbourne gift cards are available to use at any store at QV that accepts Eftpos.

  • Is there free entertainment available at QV Melbourne?

QV host free events throughout the year. Keep an eye on the QV website and social media pages for events and entertainment information, or subscribe to the QV e-list.

  • What special offers are available?

You can keep up to date with special offers from stores at QV Melbourne by visiting the Offers page on the QV website or by subscribing to the QV e-list to keep up to date with the latest offers, new store openings and more.