Visitor Services

The Concierge desk is located on Level 1 across from Milky Joes. Our Concierge are available to assist you 7 days a week:

Monday:   10:00AM - 7:00PM
Tuesday:  10:00AM - 7:00PM
Wednesday:  10:00AM - 7:00PM
Thursday:  10:00AM - 7:00PM
Friday:  10:00AM - 9:00PM
Saturday:  10:00AM - 6:00PM
Sunday:  10:00AM - 5:00PM


For enquiries outside of these times, please contact us via the details below, or phone our 24-hour onsite security team on (03) 9207 9299.

Phone: 03 9207 9200 


Address: Level 3, 15 QV Terrace, Melbourne, VIC 3000 

Post: PO Box 21083 Little Lonsdale St, Victoria 8011 

QV has 24-hour security and CCTV cameras located throughout the precinct. Should you need to contact security directly, they are located on Level 3, QV Terrace or phone (03) 9207 9299.

QV Melbourne Gift Cards offer the gift of choice. Use the gift card to update your wardrobe with new season styles, enjoy a delicious meal or indulge in an exciting experience.

Purchase a QV Gift Card.

Redeemable at any participating QV store, venue, restaurant or food outlet where EFTPOS is available. Terms and conditions apply.

Already have a card? Check your Gift Card Balance.

For further assistance, call the Gift Card hotline: 1300 764 721

Eating at QV has never been easier, with our new online ordering system. Order online or scan the QR code and collect at your preferred pick-up time.

Here’s how it all works:

Need to quickly grab and go?

Scan the QR code on your table or click here to be taken to our online ordering platform, powered by Mr Yum. Choose from a huge variety of options from restaurants and cafes, or our fast and fresh Urban Market stores. Select your favourite food and drink and choose when you would like to pick it up. You’ll get a text when it’s ready, so you can breeze past the queue and continue on with your day.

Eating in the Urban Market or QV Square?

Take a seat at any of our Urban Market or QV Square tables. Scan the QR code on the table. Click through to browse and order from our delicious range of food and drink options. Choose your preferred pick-up time from select participating food outlets.

Say goodbye to queues and spend more time devouring delicious food and drink at QV!

Order online now.


10:00am – 7:00pm
10:00am – 7:00pm
10:00am – 7:00pm
10:00am – 7:00pm
10:00am – 9:00pm
10:00am – 6:00pm
10:00am – 5:00pm
10:00am – 5:00pm
*Individual store opening hours may vary.

Cnr Swanston St & Lonsdale St, Melbourne, VIC