Visitor Services

The Concierge desk is located on Level 1 across from Milky Joe's. Our Concierge are available to assist you 7 days a week:

Monday:   10:00AM - 7:00PM
Tuesday:  10:00AM - 7:00PM
Wednesday:  10:00AM - 7:00PM
Thursday:  10:00AM - 7:00PM
Friday:  10:00AM - 7:00PM
Saturday:  10:00AM - 6:00PM
Sunday:  10:00AM - 5:00PM


For enquiries outside of these times, please contact us via the details below, or phone our 24-hour onsite security team on (03) 9207 9299.

Phone: 03 9207 9200 


Address: Level 3, 15 QV Terrace, Melbourne, VIC 3000 

Post: PO Box 21083 Little Lonsdale St, Victoria 8011 

QV has 24-hour security and CCTV cameras located throughout the precinct. Should you need to contact security directly, they are located on Level 3, QV Terrace or phone (03) 9207 9299.

QV Melbourne Gift Cards offer the gift of choice. Use the gift card to update your wardrobe with new season styles, enjoy a delicious meal or indulge in an exciting experience.

Purchase a QV Gift Card.

Redeemable at any participating QV store, venue, restaurant or food outlet where EFTPOS is available. Terms and conditions apply.

Already have a card? Check your Gift Card Balance.

For further assistance, call the Gift Card hotline: 1300 764 721


10:00am – 7:00pm
10:00am – 7:00pm
10:00am – 7:00pm
10:00am – 8:00pm
10:00am – 8:00pm
10:00am – 7:00pm
10:00am – 7:00pm
*Individual store opening hours may vary.

Cnr Swanston St & Lonsdale St, Melbourne, VIC

(03) 9207 9200