At QV Melbourne, our aim is to ensure you and your family have a great shopping experience. With an abundance or services and facilities, 24-hour onsite security and a friendly team at Concierge, there's always someone on hand to help you get the most out of your visit.


With medical centres, physiotherapists, dentists, hairdressers and more, there's always someone on hand to help.



Our banks, ATM's, parents room, information screens and more ensure a seamless shopping experience.



Directory screens are located throughout the precinct to assist customers with way-finding and news and events at QV.


Parents Room Facilities

A Parents Room has been provided for parents wanting to change or feed children in a private comfortable environment. The Parents Room is located on Level 1, in the Urban Market.


Lost and Found Property

Please visit security located on Level 3 regarding any lost and found queries.



QV has 24 hour security and CCTV cameras located throughout the precinct. Should you need to contact security directly they are located on Level 3, QV Terrace or phone (03) 9207 9299.


ATM's and Banks

There are a number of ATM’s located throughout the QV precinct in the following locations:

  • Commonwealth Bank ATM – Undercroft & QV Square.
  • ANZ ATM – QV Square
  • Bank of Melbourne ATM – QV Square



The Concierge desk is located on level 1 across from Milky Joes. Our friendly team are available to assist you with anything you need from 10:00am - 5:00pm daily. For enquiries outside of these times, please contact us via the details below, or phone our 24-hour onsite security team on (03) 9207 9299.